Data Protection, Privacy and Complaints Procedure



In accordance with Data Protection legislation, including General Data Protection Regulations (GDPR), we are advising you that any personal and/or sensitive data requested from you will be stored securely and will only be used in order to manage the contract of business, including insurance requirements, we are arranging for you where we have a legal obligation in handling your data. We may also have a legitimate interest in handling your data when dealing with third parties, such as your insurers. This information will only be made available to third parties, such as insurers or their claims handling agents, in order to further manage and service your insurance policy.  

We will retain your information for a period of time which is necessary to ensure no further liability, such as any insurance claims, exists. This period will normally be 7 years from expiry of the policy but may be extended for certain types of business.

The types of data vary but typically include name, address, email address, telephone number and date of birth. Other details may be needed depending on the type of insurance required.

For certain types of business we may require sensitive information from you in order to arrange your insurance requirements or service any claims, for example, medical records, which may involve passing such information to insurers or their claims handling agents. If required we will seek your consent to this. 

We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, we will seek their confirmation that this is adequately protected.

You have the right to:-

See a copy of the personal information we hold about you, free of charge
Ask us to delete any of your personal data where there is no legitimate reason for continuing to hold it.
To have any inaccurate or misleading data corrected or deleted
Restrict the processing of your data
Lodge a complaint with the Information Commissioners Office if you are unhappy with the manner in which we store or handle your data.

If you provide data to us about other people you must provide this notice to them before you pass their data to us. You must obtain their consent if this includes sensitive data such as health or criminal record data.

 If at any time you wish to know what information we hold on you, or have any queries relating to the above, please contact our director responsible for Data Protection issues at:-

Telephone:  020 45024801
Or write to:
Bretton Woods International Ltd
34 Lime Street
London EC3M 7AT 


We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

In writing at: Bretton Woods International Limited, 34 Lime Street, London, EC3M 7AT
By telephone: 020 4502 4825 Mon – Fri 9:00am – 5:00pm
By email:
If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website 
Telephone 020 7327 5693 or by email to
The complaint whether directed at the company or a third party will be acknowledged within 3 business days.
If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:
In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR or via or by telephone on 0800 023 4 567 or 0300 123 9 123.